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Performance measurement framework for local authorities

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Local authorities, when exercising their social services functions, must act in accordance with the requirements contained in the codes.
The Social Services and Well-being (Wales) Act is the law for improving the well-being of people who need care and support, and carers who need support.
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The code of practice in relation to measuring social services performance has been issued under section 145 of the Social Services and Well-being (Wales) Act 2014.

The code sets out a performance measurement framework for local authorities in relation to their social services functions, it is intended to:

  • enable people to understand the quality of social services and to make informed decisions about their care and support 
  • reinforce local authorities’ strategic planning to enable targeted resources and improvement activity 
  • support local authorities to compare and benchmark their performance against others and learn and improve 
  • evidence responsibility and accountability for local delivery to the Welsh Ministers and inform national policy development  
  • promote the shift in service provision to support people and families to live independently
  • support and inform the regulation, inspection audit and scrutiny regime.

Document Download

MS Word (MFS)
Adults - Cover letter (File size: 44KB)
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Carers - Cover letter (File size: 42KB)
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Parents - Cover letter (File size: 43KB)
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Children - Cover letter (File size: 41KB)