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Integrated Family Support Services

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The frequently asked questions document offers informal advice and guidance to those currently operating Integrated Family Support Services, and people developing services for the future.
The Integrated Family Support Service went live on 1st September 2010 in four areas in Wales.

This service helps families to stay together by encouraging them to take positive steps to improve their lives.

Integrated family support services (IFSS) is a programme unique to Wales.

Its work is described in detail in the Child and Family (Wales) Measure 2010 (external link) and associated regulations. IFSS has been available across Wales since 2014.

A local authority may refer a family to an integrated family support team when there are concerns about the welfare of children, such as:

  • substance misuse
  • domestic violence or abuse
  • history of violent or abusive behaviour
  • mental health issues.

Families who experience such difficulties might be at risk of having their children placed into care or having their names put on the Child Protection Register. IFSS work with families to help them to make positive changes, so that any concerns are lessened and children can stay safely at home.

IFSS teams provide targeted support and help connect children and adult services, focusing on the family as a unit.

Local authorities and their Health Board partners are required to work together to establish the service and provide support/ services to families. This approach ensures greater accountability and shared responsibility in child and adult social services.