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Family Information Services (FIS)

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Tax and benefit support can help to make childcare more affordable.
The Education Maintenance Allowance (EMA) provides incentives for young people to continue in education after leaving school.
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Family Information Services (FIS) are the first point of contact for advice and information on local services for families and carers.

The FIS provide free, impartial help, support and advice on a range of family issues including:

  • Childcare and help with the costs of childcare
  • Health care
  • Education and Training
  • Leisure services
  • Finances

They can put you in touch with experts who will provide free help and support tailored to your individual needs.

They can also signpost you to useful information and services of Welsh Government Programmes such as Flying Start and Families First.

Each local authority in Wales has a FIS which you can contact via post, email or telephone call. The contact details for your local authority’s FIS can be accessed by clicking on the region of Wales where you live (North, Mid, South East and South West). These options are located on the right-hand side of this page.

It is important that high quality and accessible information services are delivered to the highest standard across Wales to get the right information to families at the right time. The Welsh Government’s guidance for the FIS “Delivering Quality Information for Families Together” makes clear the role of the FIS in contributing to the Welsh Government’s Child Poverty Strategy.

The Guidance provides a framework for the FIS in Wales. It sets out important recommendations to ensure the information the FIS provide is readily available and of high standard. It also aims to ensure the FIS in Wales are well-equipped to meet new local, regional and national priorities around tackling poverty, childcare and supporting families.

The Guidance is downloadable below.